Refund policy

Guest OrdersReturn within 45 days of shipment

Skechers Plus MembersReturn within 90 days of shipment

Return ConditionItems must be unworn or defective.
Preorders not eligible for return.

Please note that if a product is returned outside of the return period, or if the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise. Pre-order items are final sale and are not eligible for return or exchange.

We only accept returns for purchases made on Skechers.com.

To start a return, log in to your Skechers Plus account and find your order in your purchase history. If you checked out as a guest, visit the Orders and Returns page to get started.

Return Requirements:

• Please return unworn items in their original packaging.

Return Label Options:

• If you selected a QR code, show it to a representative at a UPS service center. UPS will print the return label for you.
• If you prefer to print your own label, select "Print My Label" and attach it to the package.

Returning more than one package by mail? Click here for instructions.

Please note:

• QR Code and prepaid labels are not available for APO/FPO locations or US Territories.
• We'll send you a confirmation as soon as your return has been processed. Please allow 10 business days once the return is received.
• Free return postage applies only to orders within the return period.
• Initial shipping costs are non-refundable.
• If we are unable to refund the original form of payment, an E-gift card will be issued via email.
• Pre-order items are final sale and are not eligible for return or exchange.